Terms of Service

All Projects begin with a no-obligation 30-minute Strategy Call. During this call, Iskrena maps project requirements, discusses scope, integrations, and timeline. The Strategy Call does not constitute a binding agreement.

A Project is formally engaged when: (a) a written scope has been agreed between both parties by email or signed document; and (b) the agreed deposit payment has been received by Iskrena. Work does not begin until both conditions are met.

Primary project communication is conducted by email. Iskrena will acknowledge receipt of all messages within one business day (Monday–Friday, 09:00–18:00 EET, excluding Bulgarian public holidays). Weekly progress check-ins are included in all Projects.

Iskrena provides access to a staging URL during development for the Client to review progress. Feedback provided on staging builds is incorporated according to the agreed change process outlined in Section 4.

The scope of each Project is fixed at confirmation. What is agreed and quoted is what is built. Iskrena does not charge for minor clarifications or adjustments that fall within the agreed scope.

Requests to add functionality, pages, or integrations that were not included in the original agreed scope are treated as change requests. Iskrena will provide a written cost and timeline estimate for any change request before work proceeds. The Client may accept or decline any change request without penalty.

For all Projects, Iskrena delivers a full sitemap and wireframe for Client approval before development begins. Changes to structure, layout, or core user flows are made at the wireframe stage at no additional cost. Structural changes requested after wireframe approval are treated as change requests.

The 21-day delivery timeline runs from the date the Project is formally engaged (deposit received and scope confirmed). The timeline assumes timely provision of required materials by the Client (see Section 7). Delays caused by Client unavailability or late provision of materials will extend the timeline commensurately.

Upon final payment, Iskrena transfers: the GitHub repository containing all source code; deployment access or credentials; DNS configuration records; and a recorded handover session. All third-party service accounts (domain registrar, hosting, Stripe, Supabase) are either registered in the Client's name from the outset or transferred to the Client at handover.

Iskrena operates on a fixed-fee model. The full project fee is agreed and confirmed in writing before work begins. No hourly billing applies unless explicitly agreed in writing for a specific engagement.

Iskrena accepts payment via bank transfer (IBAN) and Stripe (credit/debit card). Payment instructions are included on each invoice. Invoices are issued in Euros (EUR) unless otherwise agreed.

Invoices are due within 7 calendar days of issuance unless otherwise agreed in writing. Overdue amounts accrue interest at the Bulgarian statutory rate (currently the base rate of the Bulgarian National Bank plus 10 percentage points per annum) from the due date. Iskrena reserves the right to suspend active work on a Project where payment is overdue by more than 14 days.

The deposit payment is non-refundable once work has commenced. “Work commenced” is defined as the delivery of wireframes or any written strategy document. If Iskrena cancels a Project before work commences, the deposit will be refunded in full within 14 business days. For partial work completed at the time of Client-initiated cancellation, Iskrena will invoice for work completed at a pro-rated fee against the agreed total.

Upon receipt of final payment in full, Iskrena assigns to the Client full ownership of all Deliverables produced under the Project, including all source code, design files, written copy, and associated documentation. This assignment is irrevocable and worldwide.

Deliverables are built using open-source frameworks and libraries (including Next.js, Tailwind CSS, Supabase client libraries, and others). These components are governed by their respective open-source licences (principally MIT and Apache 2.0). The Client receives the same rights over the complete codebase as permitted under those licences. Iskrena does not introduce open-source components with licence terms incompatible with commercial use.

Unless the Client requests otherwise in writing, Iskrena retains the right to display the completed Project in its portfolio, case study materials, and marketing communications. No confidential business information or unpublished content will be disclosed without prior consent.

The Client warrants that all materials provided to Iskrena for incorporation into the Deliverables (including brand assets, logos, images, text, and data) are owned by or properly licensed to the Client. The Client indemnifies Iskrena against any third-party intellectual property claims arising from Client-provided materials.

Any internal tools, frameworks, or code libraries developed by Iskrena prior to or independently of the Client's Project remain the property of Iskrena. Where such pre-existing IP is incorporated into Deliverables, Iskrena grants the Client a perpetual, royalty-free, non-exclusive licence to use it as part of the Deliverables.

To the maximum extent permitted by applicable law, Iskrena's total liability to the Client arising out of or in connection with any Project or these Terms shall not exceed the total fees paid by the Client for that specific Project.

Iskrena shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits; loss of revenue; loss of data; loss of goodwill; business interruption; or the cost of substitute services — even if Iskrena has been advised of the possibility of such damages.

Iskrena integrates third-party services (Stripe, Supabase, Calendly, Vercel, and others) into Deliverables. Iskrena is not liable for downtime, data loss, pricing changes, or service discontinuation by third-party providers. The Client is responsible for maintaining their own accounts and agreements with third-party services once the Project is handed over.

Neither party shall be liable for failure to perform obligations where such failure results from circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, or third-party service failures. The affected party shall notify the other promptly and use reasonable efforts to mitigate the impact.

The Client may terminate a Project at any time by written notice to Iskrena. Upon termination, Iskrena will invoice for all work completed to date on a pro-rated basis against the total agreed fee. Work product completed to date will be delivered to the Client upon receipt of the pro-rated invoice. The deposit is non-refundable once work has commenced.

Iskrena may terminate a Project with immediate effect by written notice if: (a) the Client fails to make a payment that is more than 21 days overdue; (b) the Client commits a material breach of these Terms that is not remedied within 14 days of written notice; or (c) the Client requests work that would require Iskrena to infringe applicable law or third-party rights. In such cases, Iskrena will invoice for work completed to date.

Sections 6 (Intellectual Property), 9 (Confidentiality), 10 (Limitation of Liability), and 13 (Governing Law) survive termination of any Project or these Terms.